Our key principles

• All staff have a responsibility for creating an environment where patients receive a good patient experience.
• All patients and visitors should feel welcomed, informed and treated with dignity and respect throughout their patient journey.
• The environment is clean, welcoming and well furnished.
• Patients feel safe and informed about infection control measures.
• Patients receive excellent fundamental care including good food and adequate help with basic personal care.
• Patients and the public are included in the planning and evaluation of service provision and feedback that they provide (via user groups, surveys and the Hospital Advice and Complaints Service) is utilised appropriately.
• Information is available for patients and carers throughout their journey in appropriate formats, and support to understand that information is made available.
• There is adequate access to spiritual, pastoral and religious support.
• Family members and carers needs are considered and access to support is available.
• Bereaved family and carers have access to support.
• Patients and family/carers receive high quality ‘end of life’ care.
• Equality and diversity are respected at all times.

The hospital has established the Patient Experience Group to oversee the implementation of the Strategy and improvements to the patient and carer experience.

Privacy and Dignity – Information about how we are improving privacy and dignity across the hospital.

Your Views Matter – Find out more about how to give feedback and to find out how we use the results of surveys and comment cards.

Patient and Carer Stories – View our series of DVDs and read our UserView newsletter.

Workshops – Find out how staff and patients/carers are working in partnership to listen and learn from each other.

Resources and Key Documents

Projects and News – Recent news and new initiatives.